Dignity Health is one of the nation’s premier healthcare systems. Operating hospitals and clinics throughout Arizona, California, and Nevada as a non-profit, faith-based organization since 1987. Recently merged with Catholic Health Initiatives to form CommonSpirit Health.
Dignity Health offers career opportunities in medical and non-clinical fields, with numerous career options. Furthermore, their benefits package offers multiple health insurance plans and retirement plans.
Patient Service Representative
Patient service representatives provide professional, prompt responses to calls made by patients, family members, physicians, and clinic staff – including hospital imaging department staff – from scheduled and walk-in patients. In addition to scheduling mutually agreeable appointments for scheduled and walk-in patients, they perform other clerical duties such as answering multiline phones efficiently or routing calls accordingly, answering emails/text/voice mails, etc.
Patient services reps welcome and interview new patients or their representatives with kindness and friendliness, inputting accurate data into computer systems. They verify insurance coverage using electronic verification systems or by directly contacting payers; authorize tests or procedures by gathering necessary signatures, and escorting patients to their assigned room or department as required.
In a high-volume call center environment, they manage multiple-line telephones and incoming calls from patients and physicians. UPMC is looking for full-time and part-time patient service representatives who will provide excellent customer service through communication channels such as phone, email, and text messages.
Patient Service Representatives work alongside the practice physician manager and support staff to ensure customer satisfaction and efficient operations of their medical practice. PSRs will prepare for patient visits, triage incoming calls, and schedule mutually agreeable appointment times using an electronic scheduling system; furthermore, they may perform other clerical duties such as filing.
Dignity Health, one of California’s premier healthcare systems, offers an impressive variety of employment opportunities ranging from clinical and non-clinical positions, internships, and volunteer programs – not to mention an inclusive work culture that values diversity and inclusion. Employees at Mercy Healthcare are united by values, including compassion, integrity, justice, stewardship, and excellence, allowing them to focus on providing excellent care for patients and communities. Employees also can take advantage of an impressive benefits package that includes medical, dental, and vision insurance; life insurance; 401(k) with employer match; paid vacation/holiday pay; wellness programs; and free educational sessions.
Patient Care Coordinator
Patient Care Coordinators, Patient Navigators, or Healthcare Assistants assist patients in meeting their healthcare needs while attending medical facilities. They create care plans, communicate with physicians to report progress updates on individual patients, and handle administrative responsibilities for enrolled individuals. Ideally, they possess strong communication skills and the desire to ensure each patient gets the optimal healthcare treatment possible.
Patient care coordinators work in various healthcare environments, including hospitals, doctor’s offices, dentist offices, nursing care facilities, psychiatric treatment centers, and specialty care centers. Patient care coordinators coordinate closely with other professionals involved with patient treatment processes while offering assistance and support to patients and their families as they navigate healthcare system processes. However, this career can be highly demanding; possessing patience and empathy are necessary qualities in this role due to the emotional demands involved with this job.
Patient care coordinator jobs may differ slightly between employers, but most require some form of postsecondary education. Even if not required to hold a nursing degree, an associate or bachelor’s degree in healthcare-related fields often suffices. These degrees provide training in medical coding, transcription, and various administrative and management procedures.
Patient care coordinators require more than just educational qualifications to succeed and strong analytical and problem-solving abilities. They must quickly ascertain the most suitable solution and relay it effectively to patients and families. Furthermore, patient care coordinators must adhere to HIPAA regulations and safeguard patient privacy when communicating over the phone or email with them.
Dignity Health offers several job openings for patient care coordinators on its website. Depending on the position, applicants may be required to submit an application and attend an in-person interview, after which hiring managers will review both and decide eligibility for any given situation.
Patient Access Representative
Patient access representatives play an integral part in healthcare services. They assist patients through all the steps needed to enroll them into hospitals or medical clinics, from helping with paperwork and recording insurance information to requesting pre-approved treatments. In addition, patient access representatives also manage the medical records of each patient they assist and may need to update these when necessary – it can be both challenging and rewarding as a career choice!
In this role, you will greet patients as they enter your facility and provide exceptional customer service. Your responsibilities will include registering them with our facility, gathering all the required information for paperwork completion, verifying information with insurance providers, and answering any queries from patients or family members about coverage/eligibility information or insurance plans. Finally, all CMS requirements must be fulfilled and communicated accordingly with patients/guarantors or anyone involved.
Dignity Health offers an exciting opportunity to join an organization committed to providing outstanding healthcare and helping its patients live happier lives. Established in 1986 and headquartered in San Francisco, CA, Dignity Health operates hospitals and offers other healthcare services across 21 states across America.
Individuals looking to begin a career as a Patient Access Representative can obtain the necessary skills through various educational programs. Monroe College offers an associate degree in Medical Office Administration, which covers office procedures in healthcare settings, medical terminology, and computer applications; Erie Community College offers a certificate program in Medical Office Assistant; both are excellent choices for those interested in becoming PARs.
Dignity Health’s hiring process begins with an online application. After reviewing it, qualified applicants will be contacted for interviews; these interviews may consist of telephone or in-person discussions before an employment decision is finalized.
Patient Financial Services Representative
Patient financial services representatives collect outstanding balances from patients and set payment arrangements. In addition, they serve as liaisons between insurance companies and patients and work to address any billing problems that may arise. Patient financial services representatives can be found working in various environments ranging from hospitals and doctor’s offices; customer service skills are an absolute necessity when working in this position to help patients feel at ease when managing their finances.
Patient financial service representatives typically earn an annual average salary of $58,008, which equates to an hourly rate of $28. Their primary source of compensation comes from hard work; they may also receive benefits such as education and experience-related bonuses that could boost earnings up to an additional $1,131 annually.
Patient Financial Services Representatives are professionals specializing in patient billing and collections. This role requires exceptional customer service skills and expert knowledge of medical terminology; additionally, this professional must be able to answer questions regarding insurance coverage, referrals, and pre-authorizations for their patients.
Patient Registration and Financial Services Department delivers superior managed care administrative and clinical services for medical groups, hospitals, health plans, and employers to exceed value delivery expectations and patient satisfaction. They ensure accurate processing of revenue cycle issues while efficiently meeting deadlines.
This company provides employees with flexible working options, including part-time work schedules and remote positions. Employees at this organization share core values like collaboration, justice, and resource stewardship, which bring them together as one team.
Dignity Health employees are dedicated to serving their community and providing top-tier healthcare to all. From nurses, doctors, ancillary staff members, and administrative personnel – everyone at Dignity Health strives to make a difference in the lives of its patients through exceptional care delivered with compassion. Their network of over 60,000 caregivers seeks to help individuals live healthier lives through extraordinary service offered with excellence.
